Payment Policy

FPX via MOLPay

Supported Online Banking

1) AffinOnline 2) Allianceonline 3) AmOnline 4) iRakyat 5) CIMBClicks 6) BankIslam 7) Online@hsbc 8) KFH Online 9) i-muamalat 10) OCBC Online Banking 11) Standard Chartered Online Banking 12) UOB Personal Internet Banking 13) HongLeongconnect 14) Maybank2u 15) RHBNow

IMPORTANT NOTE:

• Make sure you have valid mobile phone number that can receive authorization code from an Issuing Bank
• You will redirect to MOLPay Payment Gateway for online banking transactions. For more information about MOLPay, do visit https://www.molpay.com
• Your online banking information is secured and safeguarded when shopping at our website. All information is encrypted and sent through secured and protected channels

Visa / MasterCard Credit Card / Debit Card via MOLPay

IMPORTANT NOTE:

• We only accept Visa and MasterCard Credit Card / Debit Card
• Make sure you have valid mobile phone number that can receive authorization code from an Issuing Bank
• You will redirect to MOLPay Payment Gateway for Credit Card / Debit Card transaction. For more information about MOLPay, do visit https://www.molpay.com
• Your Credit Card / Debit Card information is secured and safeguarded when shopping at our website. All information is encrypted and sent through secured and protected channels.

Manual Online Bank Transfer/ Manual Offline Bank Transfer

IMPORTANT NOTE:

• If you choose to pay via this option, please follow the instructions below and perform payment within 72 hours to avoid your order from being cancelled.
• We will not process your order if the payment paid is less than your order total amount.
• If you have paid more than the order total amount, we will issue a refund in the form of our Online Store Credit.

Step 1:

You can Interbank GIRO or deposit the payment using Online Banking/ Cash Deposit Machine/ Automated Teller Machine/ Over The Counter to the following bank account details:

Beneficiary Bank : MALAYAN BANKING BERHAD
Beneficiary Account Name : LAVINO HOME CENTRE SDN BHD
Beneficiary Account Number : 513014033041

Step 2:

After payment made, do scan/ snap photo of the payment receipt using camera/ smartphone/ scanner. (Save in JPG, GIF, PNG or PDF format)

Step 3:

Kindly reply your Confirmation Order email together with the payment receipt attachment to [email protected]

It is important for us to have the following information within the email:

1. Name
2. Contact Number
3. Order Number

Step 4:

Once the payment receipt have been received by us, it will take 1 to 2 Working Days to confirm your payment with our bank.

Step 5:

Once the payment is confirmed, your order will be processed accordingly.

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Shipping Policy

Currently we only provide delivery in WEST MALAYSIA

Walk-in Collection

If you wish to proceed on walk-in collection, please select the dedicated collection place during checkout. You will be notified when purchased product(s) are ready for collection.

Condo/ Apartment Delivery

• Should delivery via staircase be deemed safe and necessary, additional charges per item will be as following:
  1. First non lift-accessible storey free of charge (i.e. staircase delivery from ground floor to level two is free)
  2. Additional RM30 per item transported to a subsequent non lift-accessible storey (i.e. staircase delivery of a wardrobe and a mattress to the 4th non-lift accessible storey (i.e. Level 4 of a shophouse etc) will cost an additional RM180 [(1 X 2 X RM0) + (3 X 2 X RM30) = RM180].
• For condo/ apartment delivery, this is subjected to the management of your residence.
• Please do get approval from your respective management for our team to be able to ensure a smooth delivery.
• Please do note that we are NOT available to provide delivery to condo and serviced residence on weekends. Apologies for the inconvenience caused.
• For special delivery arrangement, please call us at 6016-332 9592 with your ordering number so that our HQ Delivery Team will make the necessary arrangement OR email us your Order Number and request to customercare@lavino.com.my. We will come back to you by soonest possible on the potential arrangement.